Shipping Information
UPS Next Day Air | Tue-Fri Delivery
| ORDER AMOUNT | TEXAS | OUT OF STATE |
|---|---|---|
| $0 - $299.99 | $29.00 | $44.00 |
| $300 & UP | FREE! | FREE! |
| ORDERS BEFORE 2PM CST: | WILL BE DELIVERED ON: |
|---|---|
| MONDAY | TUESDAY |
| TUESDAY | WEDNESDAY |
| WEDNESDAY | THURSDAY |
| THURSDAY | FRIDAY |
| FRIDAY | TUESDAY |
| SATURDAY | TUESDAY |
| SUNDAY | TUESDAY |
How do we ship?
All orders of $300+ will ship for free!
A flat fee of $44 per box will cover shipping to anywhere in the contiguous United States for boxes delivered Tuesday thru Friday for all orders LESS than $300(All orders $300+ will ship for free). All shipments are handled via UPS Next Day Air shipping services which guarantees delivery by 10:30AM in most cities. Areas outside normal delivery areas of the courier are guaranteed by end of day. Arrangements can also be made to have packages delivered to a holding facility so that the package is not in the back of a Hot/Cold delivery vehicle until it makes its way to your door. Packages can be picked up as early as 9AM if sent to a holding facility in most cases. Please ask to have your package held at a hold location if at all possible.
Information such as whether the final location is a Business or Residential location must be forwarded to Austin Aqua Farms before the shipment goes out or you will be charged for any extra charges incurred by UPS. Also if the package does not make it to its final destination because information was not received, no guarantees made by Austin Aqua Farms will be honored.
Any package MUST be accepted even if the shipment arrives late or damaged. If a shipment is refused for delivery by the customer , no guarantees will be honored by Austin Aqua Farms.
Unless specifically stated, all livestock comes with a “Live Arrival” guarantee. However if a DOA does show up, a claim must be filed with Austin Aqua Farms within 2 hours of package delivery and a photo identification will be needed. DOA’s will be fully credited minus any shipping charges. We will not ship anything unless it is 100% healthy but DOA’s do occur from time to time and will be handled accordingly.
Shipping can add stress to coral which can cause them to change or lose color. It may take a few days to several weeks and even longer for different corals to color back up after shipping.
Before shipping any packages out, we check weather in both Louisville(the distribution hub for UPS) and the final destination(your home/business address). If the weather looks to impede delivery times, we may elect to hold off shipping. We will also contact you prior to rescheduling a shipping time so that the box is not unexpectedly shipped out when you're unable to receive it.